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Terms & conditions

Mountain guide office Kals am Grossglockner
Our office acts like an agency for the mountain guides.
Therefore we are not liable for any damages and conflicts with other parties.

The registration should be made as soon as possible. We can only take reservations according to our capacity. After your registration it is a binding reservation!
The mountain guide office Kals is entitled to cancel or postpone fixed dates short-dated because of unforeseeable circumstances (bad weather, non-availability of a guide) without compensation.

Cancellation fee
If you have to cancel the tour at least 40 days before the start you don’t have to pay a cancellation fee. If you cancel the tour at a later date we will charge the following costs:
– up to 30 days 50 Euro processing fee
– 29 to 19 days before the tour 25%
– 18 to 7 days before tour 50%
– until the 2nd day before tour start 75%
– 24 hours before the start – 100% of the respective fee.

1) For tours where the price per person based on the number of participants:
If a guest who originally has booked a tour with a group connection cancels the tour, the difference due to the reduction of the group size will be deducted as cancellation fee (regardless of the time of cancellation!).

2) For tours with fixed flat rate per person:
When cancelling a tour with a fixed flat rate, 100% will be charged as cancellation fee regardless of the time of cancellation.

If the whole group cancels the tour,the above mentioned cancellation fees apply!

In addition any cancellation fees of hotels or huts have to be paid by the participant. Therefore we recommend a travel insurance found at the end of this page.
Date changes apply like cancellation and new registration.

Program modification
The mountain guide is entitled to change the route or cancel the planned tour any time because of security reasons, weather conditions or lack of necessary skills of the participants. Should this be the case, principally the full costs have to be paid. Depending on each individual case, a reasonable solution will be found.

Mountain guides
To cover the full range of demand, besides mountain guides from Kals we also work together with other experienced, certified mountain guides from Austria.

Price changes and errors are reserved.

The highest priority of a mountain guide is the safety of his guests. However, there is always a minimal chance of an act of nature beyond the control of a guide.

The payment for one and two day tours is made directly to the responsible mountain guide in cash. For three and more day tours the whole amount has to be paid at least one month before the tour starts.

The voucher has to be redeemed within two years of the date of issue. A cash payment is not possible. If the price for a guided tour should be increased within the period of validity, the price difference has to be paid to the mountain guide in cash. The voucher can be used for the entire program offered by the Kalser mountain guide office. Please note that the prices depend on the group size.

Photographic material
Pictures and videos, which are taken by the mountain guide, can be used for public purposes (advertising, internet, etc.). We request the participants for telling us if they feel damaged in their privacy.

Complaints and inconsistencies have to be solved with the mountain guide. If the complaints refer to the mountain guide office, they have to be brought forward to the office in written form.

European travel insurance
We strongly recommend travel insurance.

More information you can find in the link below.

Date March 2019